Making You Better: The 100 Day Program
Many top executives in customer-facing roles excel at tactical execution but struggle with an essential gap: a lack of training and experience in developing customer strategy. If the free resources on this page are not enough for your situation, maybe our 100-day coaching program is for you!
The Coaching Program for Customer-Facing Executives
The 100-day program is designed to support top-executives during their first 100 days in a new role. Why 100 days? Because these tend to be the most challenging, as the first 100 days are crucial for setting the course and defining one’s role. However, the program is also available to those who have been in their roles longer but find themselves facing new, unexpected challenges and needing focused 1-on-1 support.
Personalized Approach to Make You Better
The 100-day program offers a tailored coaching experience for top executives, emphasizing practical customer strategy development. Through weekly 1-on-1 sessions, coachees receive focused support to tackle their most pressing challenges and achieve impactful growth — going beyond general leadership advice and zeroing in on what matters most: customer strategy.
A Customized Program Designed Specifically for You
The program starts with an introductory assessment: What is your specific situation and what are your specific needs? Every coachee is different, comes from a different background, and faces different challenges in their job. In the introductory session, we jointly define the best path forward, setting the foundation for your journey to success. Subsequent weekly coaching sessions with Christian will ensure continuous progress and immediate impact.
Guidance, Resources, and External Expertise — All Included
Christian will coach, support, and challenge you to excel. Week by week, we provide precisely the content and materials you need to fuel your growth. Everything is customized to your situation and suitable to your schedule. If you need in-depth insights from a topic expert — on AI strategy or dynamic pricing, for example — we also have you covered. We will draw on our extensive network of experts and bring them into your weekly session. Whatever you need, the 100-day program provides all-inclusive support — covering everything you need with no hidden costs or surprises.
Why Companies Should Include the 100-Day Program in the Promotion Package
The 100-day program was designed to solve two key problems:
- For Coachees: All new top-executives in customer-facing roles face the same challenge: They lack crucial skills and knowledge for their roles but don’t have enough time to address them through seminars, books, and other non-customized resources. Hiring consulting firms and agencies provides only a temporary solution that fosters long-term dependence. Our coaching, in contrast, equips you with lasting strategic skills, offering personal growth and true independence. In short: We will make you better!
- For CEOs: CEOs often worry that newly promoted executives from within the company lack the necessary skills and expertise for their new roles. Making the 100-day program part of the promotion package can address this challenge. The program allows CEOs to upskill their new executive while still benefiting from the strengths of promoting a proven employee that is familiar with their company.
Coachees or CEOs interested in booking the Customer Strategy 100-day program can inquire about details at 100days@customer-strategy.de.